If you wish to return your purchase, you will find a sticker displaying our return address as part of your delivery note. Please peel this off and return the item to us using the sticker provided – FINDRA can not cover postage costs.
We also request that you complete the returns form, which is part of your delivery note. This must be completed and sent back with your item(s) to allow us to issue a full refund.
Our return address is:
83 High Street
For return packages please follow the following steps.
We recommend that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return. Please note this service can take 4-6 working days to be delivered to our headquarters.
Please obtain a proof of posting wherever possible. Please avoid using timed deliveries. Please note that for gift exchanges we can refund postage to the original purchaser or issue a credit to the gift recipient. Once we receive returned items at FINDRA, we aim to process them within seven days. We will then fully refund you any money owing. Refunds are at the discretion of the FINDRA Customer Service team.
FINDRA will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”. If you do have any enquiries about your return once it has been posted, email ‘email@example.com’. Please include the date the item was posted, the address it was returned to, the name it was sent under and the item’s tracking number if applicable.