SHIPPING

DELIVERY

Delivery will normally take 3-5 working days.
Please allow 10 working days to receive your delivery before querying your items.

WE SHIP TO

– UK
– EU
– Worldwide

DELIVERY OPTIONS

Simply select your desired delivery option at checkout. All UK orders ship directly from our warehouse in the Scottish Borders. A summary of shipping options appears below:

* Please note:

  • We cannot deliver to PO Box addresses
  • Basket value does not include shipping? Please select the ‘calculate shipping’, then enter your address details and select ‘calculate shipping’ to update payment details
  • Please allow 10 working days to receive your delivery before querying your items
Summary of Shipping Options
DestinationDelivery OptionEstimated delivery time
Scottish BordersPick Up From FINDRA HQPlease contact FINDRA Design Hub on:

T: 01896 208 170
E: hello@findra.co.uk

to arrange a time for you to come and collect your order.

UKStandard Delivery
Royal Mail
Signed For
3-5 working days
Rest of WorldInternational
Royal Mail
Tracked & Signed where available (optional)
5-7 working days

* Please note:

  • Orders for delivery in Switzerland or Norway are delivered with no additional fees to pay: duty, tax and brokerage fees are included in the final basket price
  • Orders for delivery in Canada, Japan or Taiwan are delivered with no additional fees to pay: duty, tax and brokerage fees are included in the final basket price
  • Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority

RETURNS

RETURNS

At FINDRA we try very hard to suit every customer and provide a great service but we also understand that you may on occasion choose to return items that are not suitable.

As a small business unfortunately we can’t offer free returns, but we do aim to make this process as easy as possible. When you receive your parcel from us you will find a return form enclosed. Please fill the form out and send it back to us using the sticky address label provided. Once the item has been received and reviewed we will issue a full refund provided it meets the criteria below:

– Returns are accepted within 30 days of the order being placed.
– The product must be in perfect condition and should be returned to us in the original packaging.

If your return is due to a manufacturing flaw please contact us by email and provide any photographic evidence to support your return.
Our email address is ‘hello@findra.co.uk’.

If we can’t repair the faulty product and we are happy that the fault has not been caused by customer use/damage then we will be happy to discuss with you the option of either a replacement product or full refund.

Our return address is:

FINDRA
Design Hub
83 High Street
Innerleithen
EH44 6HD

Please note we do not issue refunds on Sale items, however, we will offer you an exchange or credit note if you change your mind about a product

RETURNS POLICY

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in perfect condition and in the original packaging for a refund or like-for-like exchange. Returns are only accepted online for products purchased directly from www.findra.co.uk, if you have purchased from a FINDRA retail partner then they must also arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn.

When returning items to FINDRA, please ensure the product is well packaged and protected from damage in transit.

Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.

HOW TO MAKE A RETURN

If you wish to return your purchase, you will find a sticker displaying our return address as part of your delivery note. Please peel this off and return the item to us using the sticker provided – FINDRA can not cover postage costs.

We also request that you complete the returns form, which is part of your delivery note. This must be completed and sent back with your item(s) to allow us to issue a full refund.

Our return address is:

FINDRA
Design Hub
83 High Street
Innerleithen
EH44 6HD

For return packages please follow the following steps.

We recommend that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return. Please note this service can take 4-6 working days to be delivered to our headquarters.
Please obtain a proof of posting wherever possible. Please avoid using timed deliveries. Please note that for gift exchanges we can refund postage to the original purchaser or issue a credit to the gift recipient. Once we receive returned items at FINDRA, we aim to process them within seven days. We will then fully refund you any money owing. Refunds are at the discretion of the FINDRA Customer Service team.

FINDRA will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”. If you do have any enquiries about your return once it has been posted, email ‘hello@findra.co.uk’. Please include the date the item was posted, the address it was returned to, the name it was sent under and the item’s tracking number if applicable.

E – VOUCHERS

All gift cards are non-refundable.

EXCHANGES

If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.

FAULTY GOODS

FINDRA is committed to design and produce high quality products and stands behind the quality of the products it produces and sells. There may be occasions when manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

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