At FINDRA we try very hard to suit every customer and provide a great service but we also understand that you may on occasion choose to return items that are not suitable.
As a small business unfortunately we can’t offer free returns, but we do aim to make this process as easy as possible. When you receive your parcel from us you will find a return form enclosed. Please fill the form out and send it back to us using the sticky address label provided. Once the item has been received and reviewed we will issue a full refund provided it meets the criteria below:
– Returns are accepted within 30 days of the order being placed.
– The product must be in perfect condition and should be returned to us in the original packaging.
If your return is due to a manufacturing flaw please contact us by email and provide any photographic evidence to support your return.
Our email address is ‘firstname.lastname@example.org’.
If we can’t repair the faulty product and we are happy that the fault has not been caused by customer use/damage then we will be happy to discuss with you the option of either a replacement product or full refund.
Our return address is:
83 High Street
Please note we do not issue refunds on Sale items, however, we will offer you an exchange or credit note if you change your mind about a product